At Nordicoils we want our customers to be happy with their purchases. If for any reason you are not satisfied with your purchase, we offer a straightforward returns and refund policy so you don’t have to worry.

Returns Procedure:
If you would like to return a product, please contact our customer service team by emailing [email protected] or calling +49 0151 25027859. Our team will assist you with the return process and provide you with a return label. Please ensure the item is securely packaged and returned to us within 30 days of the purchase date.

Condition of the product:
To be eligible for a return, the item must be in its original condition, unopened and unused. If the product is damaged, missing parts or accessories or in a different condition to that originally supplied, we reserve the right to refuse the return.

Reason for return:
We accept returns for products that are defective, damaged or not as described. If you have received a product that is not what you ordered, please contact us immediately. In the case of a defective or damaged product, please include photo evidence of the defect or damage.

Returns window:
We accept returns within 30 days of the date of purchase. If 30 days have passed since your purchase, we cannot offer you a refund or exchange.

Refund process:
Once we have received and inspected the returned product, we will notify you of the status of your refund. If your return is approved, we will arrange a refund to your original payment method. Please note that depending on your payment method, it may take a few business days for the refund to appear in your account.

Customer Requirements:
To be eligible for a return and refund, the customer must provide proof of purchase, return the product in its original condition and meet the return deadline. The customer will be responsible for the cost of shipping the item back to us, unless the return is due to a defect or error on our part.

We reserve the right to refuse returns that do not comply with our returns policy. If you have any questions about our returns and refund policy, please contact us at [email protected] or by phone on +49 0151 25027859.